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Brake Masters - Very Unprofessional

I won't EVER take back car to Brakemasters. When I questioned the owner about the prices (OVERinflated prices), he became irate and very defensive. He kept insisting that he had the right to charge me and wouldnt budge on the prices. I realize all dealerships and mechanics outrageously overcharge but I didn't like how he got mad and defensive. It was very unprofessional.
1.6
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#1146637
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I took my vehicle to Brake Masters on Oct. 14 in Las Vegas. My brakes would lock after driving a short distance. Since they had bled my brakes in the past, I figured I was experiencing the same problem again. The mechanic informed me that the ABS system in the car was...
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#1127826
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So a couple weeks ago my serpentine belt came off of my vehicle. Brake Masters on Houghton and Old Vail in Tucson, AZ was the only place close enough to work on my car before it would overheat. They did look at the car and said it was the belt and that one pulley was...
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I liked
  • Customer service
I didn't like
  • Them using the wrong part
#1105834
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Went to break Masters in Good year AZ on April 2017. my Dodge van was dying when coming to stops. even by doing the Diagnosis they couldn't solve it. I took my Van a total of 5 Saturdays in a row. I was charged a total of $560 dollars and did not fix the problem. I...
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1.0
I didn't like
  • Unhappy
#1062866
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I had a wonderful experience at Brake Masters

I took in my truck for a Full service LOF. The Asst. Mgr. Jerry Bailon. Took it in and quoted a time that it would ready. I also asked to rotate the tires. Which they did. I came back a the time he said, my truck was ready. He also went over the paperwork with me. I really appreciated that. I WILL be bringing my truck back to Brake Masters because the work and customer service. Thank you.
4.7
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1048240
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Mother took vehicle to Brake Masters. Car drove dead on straight as an arrow and I told her not to take the vehicle for a wheel alignment over text message and ty hat that's only for people who have bad accidents (deep deep pot hole diving) whose cars dog leg down the...
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3.0
#977136
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Brake Masters Customer Care Review

Brought car into the surprise shop just for a simple alingment and they said needed shocks and struts over 800 i said no took it somewhere else and they said my car is fine. They lied and also 50 for the alingment and my car is still pulling.
1.0
Details
Product or Service Quality
Reliability
Value for money
I didn't like
  • Them lying and car not aligned well
#952457
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My power steering hose was leaking, so I took it over to 51st ave and peoira in Glendale AZ 85302. So after look it over for about 20 min or so, this guy matt comes out with a "report" and estimate of what it was. He said it needed a new power steering pump with a...
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#805703
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me querian cobrar 20 dolares por el tornillo ok despues no querian que cambiara la bandeja del aceite me fui al peepboys me cambiaron el aceite quitaron el tornillo barrido me costo 5 dollas el tornillo y hace unos meses yo llebe mi carro para el cambio de aceite y me...
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I didn't like
  • No me gusto
#802575
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I just found this website and it made me think of a terrifying situation I had after I took my car to Brake Masters on San Antonio Dr., NE in Albuquerque NM in 1999. I took my car to them to check my brakes. The intake mechanic was a total weirdo who looked like...
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#780360
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