5-15-2018 Had brakes done pads and rotors , appears rotors never were touched , felt bad from the day I picked up. Told it just needed time for pads to seat, one week later bought vehicle back and was told it was tie rod or ball joints causing problem . Had brakes...Read more
I didn't like
- Threatening attitude of management
store #128 mechanic fails to use Torque wrench on critical front end steering parts, and the right control arm inner bolt could be turned by HAND,,,unacceptable work, could have lost steering causing serious injury and / or DEATH !!!1 POC: 480-381-4271 KIRK please feel...Read more
I won't EVER take back car to Brakemasters. When I questioned the owner about the prices (OVERinflated prices), he became irate and very defensive. He kept insisting that he had the right to charge me and wouldnt budge on the prices. I realize all dealerships and...Read more
I took my vehicle to Brake Masters on Oct. 14 in Las Vegas. My brakes would lock after driving a short distance. Since they had bled my brakes in the past, I figured I was experiencing the same problem again. The mechanic informed me that the ABS system in the car was...Read more
So a couple weeks ago my serpentine belt came off of my vehicle. Brake Masters on Houghton and Old Vail in Tucson, AZ was the only place close enough to work on my car before it would overheat. They did look at the car and said it was the belt and that one pulley was...Read more
- Customer service
I didn't like
- Them using the wrong part
Went to break Masters in Good year AZ on April 2017. my Dodge van was dying when coming to stops. even by doing the Diagnosis they couldn't solve it. I took my Van a total of 5 Saturdays in a row. I was charged a total of $560 dollars and did not fix the problem. I...Read more
I had a wonderful experience at Brake Masters
I took in my truck for a Full service LOF. The Asst. Mgr. Jerry Bailon. Took it in and quoted a time that it would ready. I also asked to rotate the tires. Which they did. I came back a the time he said, my truck was ready. He also went over the paperwork with me. I really appreciated that. I WILL be bringing my truck back to Brake Masters because the work and customer service. Thank you.
Mother took vehicle to Brake Masters. Car drove dead on straight as an arrow and I told her not to take the vehicle for a wheel alignment over text message and ty hat that's only for people who have bad accidents (deep deep pot hole diving) whose cars dog leg down the...Read more
Brake Masters Customer Care Review
Brought car into the surprise shop just for a simple alingment and they said needed shocks and struts over 800 i said no took it somewhere else and they said my car is fine. They lied and also 50 for the alingment and my car is still pulling.
I didn't like
- Them lying and car not aligned well
My power steering hose was leaking, so I took it over to 51st ave and peoira in Glendale AZ 85302. So after look it over for about 20 min or so, this guy matt comes out with a "report" and estimate of what it was. He said it needed a new power steering pump with a...Read more
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