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On June 1, 2018, I took my Ram 2500 into the Phoenix Brake Masters shop No.213 for some work before starting out on a 3 month trip to New England. I needed to replace a fuel filter. The shop owner notified me that he had found other items that needed to be taken care...
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#1360558
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In the Van Nuys location, I was charged $400 for a brake boot/shoe when I told Francisco(the Cashier/Front Desk associate) something was wrong with my master cylinder when I came in. He proceeded to tell me it was a different issue. He even put on my receipt the Master...
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1.2
#1309612
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5-15-2018 Had brakes done pads and rotors , appears rotors never were touched , felt bad from the day I picked up. Told it just needed time for pads to seat, one week later bought vehicle back and was told it was tie rod or ball joints causing problem . Had brakes...
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1.0
I didn't like
  • Threatening attitude of management
  • Unhappy
#1257497
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store #128 mechanic fails to use Torque wrench on critical front end steering parts, and the right control arm inner bolt could be turned by HAND,,,unacceptable work, could have lost steering causing serious injury and / or DEATH !!!1 POC: 480-381-4271 KIRK please feel...
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#1256294
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I won't EVER take back car to Brakemasters. When I questioned the owner about the prices (OVERinflated prices), he became irate and very defensive. He kept insisting that he had the right to charge me and wouldnt budge on the prices. I realize all dealerships and...
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Anonymous
Anonymous

I got Cheated at Brake masters casa grande He overcharged me for Rotors. The price of 4 Rotors is 257.00. They charged me $420.00 for 2 front Rotors and $199.00+199.00 for 2 r...

1.6
#1146637
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I took my vehicle to Brake Masters on Oct. 14 in Las Vegas. My brakes would lock after driving a short distance. Since they had bled my brakes in the past, I figured I was experiencing the same problem again. The mechanic informed me that the ABS system in the car was...
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#1127826
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So a couple weeks ago my serpentine belt came off of my vehicle. Brake Masters on Houghton and Old Vail in Tucson, AZ was the only place close enough to work on my car before it would overheat. They did look at the car and said it was the belt and that one pulley was...
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I liked
  • Customer service
I didn't like
  • Them using the wrong part
#1105834
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Went to break Masters in Good year AZ on April 2017. my Dodge van was dying when coming to stops. even by doing the Diagnosis they couldn't solve it. I took my Van a total of 5 Saturdays in a row. I was charged a total of $560 dollars and did not fix the problem. I...
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1.0
I didn't like
  • Unhappy
#1062866
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Show

I had a wonderful experience at Brake Masters

I took in my truck for a Full service LOF. The Asst. Mgr. Jerry Bailon. Took it in and quoted a time that it would ready. I also asked to rotate the tires. Which they did. I came back a the time he said, my truck was ready. He also went over the paperwork with me. I really appreciated that. I WILL be bringing my truck back to Brake Masters because the work and customer service. Thank you.
4.7
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1048240
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Contact Brake Masters

Mailing Address:
Brake Masters
Field Support Center 6179 E. Broadway Blvd.
Tucson, Arizona 85711
USA
Phone:
(800) 888-5545
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Mother took vehicle to Brake Masters. Car drove dead on straight as an arrow and I told her not to take the vehicle for a wheel alignment over text message and ty hat that's only for people who have bad accidents (deep deep pot hole diving) whose cars dog leg down the...
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3.0
#977136
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