Brake Masters
Reviews and Complaints
WORST BRAKE SERVICE EVER
Brake Masters battery warranties
Beware the Fluid and Tire Pressure Checks Claimed=False
Brakemasters installed struts and shocks. The car now has a worse ride then it did before I took it
Changed the oil in my 1999 Camaro
Brake Masters in Chandler, AZ
Brake Masters Fiasco
Brake Masters coors and I-40 Albuquerque New mexcio
shops they would touch the car because its a BMW and didn't have the right tools for it. so I went to my shop Brake Masters where I always take 3 other cars for over five years. they took it I was surprise didn't know they did BMW wish is why i didn't take it in the first place. so the next day they call me say well your Ignition coil is toasted we need new one OK they put it in got a 2ND call well its ready but still missing so i went to pick it up and one of the white shirt guy says well there another tech that wants to give it a shot on fixing it said OK this was on Saturdays, Monday I get a call well is still not fixed we think is the computer ??? i wonder how can that be if is the computer i would have been able to drive it there in the first place I call BMW and they agreed with me on that so I pick it up becaue I don't want to spend 500 + $$ on fixing and I feeling some is not right here so I go pick it up the hood was not close all the way get on start it and I notice right away the car is in way worse than when i bring it in so I take off any ways I have to kids with me I don't have time to stay and argue I go not even a mile from the shop and the car starts to miss heavily there is no power at all till it dies on me on a busy street like a mile away it get take back to the shop and the guys say to me so what u want us to do to it??? well fix it he says well we did this we did that I say that don't matter to me what u did is not in a safe condition to drive well if i take the fall and i get a computer and if still the same at that point i felt let down by my shop that i been taking my cars for a long time I told him you know what I bring this car with just a mild missing at low rpm and now it don't run if i bring you a car i want it better or at least the same as when i bring them in but NOT worse I know a little about mechanics so what he was saying did not make sense to me at all which well the Ignition coil is new that's making the computer not work good ??? so they work on it again he tell me am going to put the old part back and u see it be just like you had it so after a while he tell me take it for a spin and you'll see so I don and it was just like the first time I took it from the shop I was lucky I did brake down while testing it like half a block. so the car is in there right now they going to work on it and I have a feeling that the wiring is me st up or a fuse went bad while working on it they mess with the computer why I have no Idea I letting you know this because i was going to make a complaint but the web page say to please complain to you first so I doing that now am not happy with the service it was and it is very unprofessional can you please fix this for me I know its a good company and I never had problems with you ever and I trust BM until now.
Jorge Duran
505-228-****
the cars i take in
1992 BMW 325I
97 Dodge truck 1500
2005 Toyota High lander
2004 Jetta VW
and now maybe 2008 titan Toyota depending on what happens with this BMW
day took the car in 8/6/2011 and still in the shop today
I try to complaint to the brake master service page like Pissed Consumer suggested but got an error why am not surprise ?
Brake Master Rock's
Brake Masters - Automotive Repair Review from Sacramento, California
Brake Masters Kicks butt!!!!
Watch out for up selling even when you tell them NO.
Brake masters
Brake Masters on Sunrise - Suspension Repair incomplete
Bad parts
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As the owner of this franchise location, I find it odd that the original person who made this complaint has not responded to my reply from March 20, 2013, which asked for more information because I could not find any records of this customer.
As I mentioned in my reply then that it very well could be one of my competitors putting out false reviews to make my shop look bad.
As any business owner knows things like this happen all the time. Even the court systems have been seeing many lawsuits filed against false claims and/or reviews. If a business can prove to a judge that a claim is false, the court will send the websites owner a court order for records pertaining to the claim. This will include IP address and the owner of that address.
So if any of you are doing anything like this is prepared to go to court someday.
As far as my business, I have an A+ rating with the BBB. In the past 13 plus years in business, I can only remember something like 5 complaints filed to the BBB. Of the 5, 4 never responded back after receiving my detailed rebuttal to their claim. On 1 claim, we went to arbitration, which the person never showed up.
In all 5 claims, my business was never found to be at fault. Again, this is independent franchise location. Any customer that comes to our location has access to my personal e-mail address, which they can contact me at any time if a problem and/or concern arise while I am not there.
I am not saying that we are perfect, but my shop's policy is that if we made a mistake or a part failed within the warranty terms it will be repaired and/or corrected with no charge to our customer.
Thank you for your time.
Tony D. Owner of Brake Masters #167, located in Apache Junction Arizona.
brakemasters 3 years repeated repair on same brakes donot honor the lifetime warranty, filing with bbc and dmv for investigation of this co,
Hi my name is Tony and I'm the Owner of this Brake Masters location. I just saw this post and spent the better part of an hour to find this customer in our computer and was unable to.
I even went through all our work orders for that month and still no luck.
I'm not sure if this post is about another location or a competitor. Please provide more information.
I do believe this person. When your company messes up a repair Brake Masters behaves like sociopaths denying and playing possum until one gets tired of your childish game.
Shame on You and on that corporate attitude that believes that customers are only good when Brake Masters is getting the better of them. Shame !