Brake Masters

I visited your store in El Paso Texas this morning ( may 20, 2023 @ 7:30am) the address of the store is 12204 Eastlake El Paso Texas 79928.

I went in for a simple oil change and was greeted by an extremely rude employee by the name of Robert Cantù, whom is an assistant manager. I was about to explain to him about a past oil change that I did, at another Brake Masters, and was abruptly interrupted by Mr Cantu by stating, ok so whats your question then?

I felt as though I was being rushed and that my service there was not appreciated. I was then able to continue on with my question, but I knew that I had made a mistake for going to that location. My first instinct was to leave. But I decided to stay, due to the fact that I had just gotten out of work and I was to exhausted to drive around finding another place.

All in all, my oil change was done.

Not once did I feel welcomed. Yet other customers were being treated fairly compared to the way I was treated. This coming from an assistant manager is uncalled for. I will certainly not ever go back to that shop plus I will not ever recommend anyone to go there.

Horrible, horrible customer service.

I always thought that the customer came first. I surely wasnt.

Thank you for your time

Hello I would like somebody from corporate to reach out to me as soon as possible I have my vehicle at Brake Masters in Kingman Arizona store number 175 I believe yes long story cannot put it all in writing in this little box that you gave to me to do it Ive got pictures paperwork very unhappy customer Motor work that was supposed to be done a month and a week ago on a 39 hour job Ill give you that much because it supposed to be 26 hours it took three weeks five different attempts to pick up the vehicle drive out to the road to go right back because your so-called manager had test drove the vehicle and said it wasnt ready to find out that it was still oil leaks no AC no Freon A bunch of among other things reached out back to Brake MasterS his bring it back took it back second day get a phone call another two $3000 damage job that I am believe its their mistake and still charged Im not very happy with the service two months theyve had my vehicle and they still cant get it right to Thea now my engine is all apart again my motor and theyre telling me its gonna take at the end of the week because they put them in the back burner Ive already paid $9000 for me to be on the back burner I am cant express enough how *** service Im receiving from your employees and the sad part is the person that actually referred me to you guys is been a loyal customer to you for 15 years you think I would not looking for special treatment but doing it right and completed the job but yet theyre still charging more and more I would like to be reimbursed in some kind of way for all of this inconvenience due to your employees please call me at 928-530-**** my name is Cinderella *** The motor was replaced and I know I have a warranty on it and the warranty is already over and my car is still at the shop didnt show me no paperwork for anything about whats the mileage on a new motor that women or anything like that I am very unhappy with the customer service

My engine light came on, so I took the car into my local Brake Masters

located at 851 E Thousand Oaks Blvd., California. The technician told me I needed

a new mass air flow sensor.

The charge would be almost $400. I agreed and paid to have the car fixed. Just 2 days later, the same light came back on. I called, and the technician told me it was a quick calibration.

I returned the car only to be told by the manager that they could not calibrate my sensor and I needed to take it to the Nissan dealership.

I then had to pay the dealership $300 a new sensor since the one sold by Brake Masters was an after-market part and it wasn't working properly. Brake Masters was $100 more than the dealership.

I have. Been waiting for corporate to call me and yes I still a lot to say and I need to know on getting some money back I had paid $$7000 and they still cant get the work done there telling me that there other paying customers and I had paid in full I had made like 4 or 5 different attempts to get my vehicle and send day goes back for few more weeks I need corporate to contact me as soon as possible Im ready to dispute my payment cause originally they replaced the motor for me first it was it will take 30 hour ok a week basically well they gave it back to me spously it was done I get in the car no ac my car was leaking some kind of oil or something I call brake master right away and said to me bring me the car 4 days later ok I take it then they call me and say it was so so so the cost of it is $2700 ok I go in and pay it I got my car back still oil leaks all the place I have pictures and paper work on all this ok I need my car to be done tomorrow cause they had to retake the motor apart again cause they missed to put the seals in ok they said by Friday car will be done I go in Friday and they was ride as can be to me and bow the manger said it will take another week or so for it to be done ok and they already had the car almost 2 weeks im very unhappy with there service and I need to resmberment on my money s

Our team members take P.R.I.D.E. in their work Personal Responsibility in their work Personal Responsibility In Delivering Excellence, and we're confident you'll notice when you visit one of the hour locations.

An Honest Brake Since 1983. History and pride are not valid when you provide an authentic experience if you don't lie, conceal inspection information, and charge more money. In my experience, Brake Masters charged me worth $992.29; according to them, it cost less than the dealership, which is not valid. This is a sign of a red flag.

I ask them to install my car's rear drum, shoe brakes, and brake pads. I waited a couple of hours and finally, it's finished. I got my keys off for a spin and saw how the condition of my car was for a few days. Then, I've started to notice a high pitch noise coming out of my car each time I've taken a turn and used the brakes, so this seems off, so I went back to Brake Masters to do a brake inspection.

As a result, the manager told me there's nothing wrong with the brakes, and it seems fine, but they didn't find anything wrong. This is part of another red flag for concealing the brake inspection information. I hear a high pitch noise coming from the car. Isn't it quite odd for a brake inspection.

According to the dealership who did the brake inspection and found results and that is rear drum brakes found right rear drum brake adjusted too tight, back adjuster and test drove found noise return, removed the rear, and found the right bottom wheel adjuster not backing off, recommended replace left, and fitting rear brake shoe adjusters and hub nuts and evaluate the system as for Brake Master, another red flag for a failure for safety issue.

From what I see, I am being charged for more money since I've paid $992.29. Let's go back to the word Trust is never to lie or conceal information from your customers; it gives you an honest break. How about dishonesty for the service you cause, delivering excellence? How about lousy service and insulting your customers being unprofessional.

I remember one of the mechanics from the window I saw. He laughed sarcastically that it seems he won't fix the issue with my car and will make it worse instead. For the manager, he's not helpful and unprofessional and, from his face, is showing lies, deceit, distrust, and dishonesty. The way I see it, they will make it worse, so I keep coming back for more repairs, and they charge me more money as in pay per visit.

The cause of my workdays to be canceled since it cost me more money, car service repairs for all the lousy service repairs the way I see it I don't recommend coming to this place.

The way I see it there is no peace of mind, terrible service, unprofessional, and expensive cost. If you want a customer to gain back your trust, please don't lie and need a service recallthe result of a loss to one of your long-time loyal customers.