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  • Poor brake repair1 votes
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  • Mar 01
  • Service Centers and Customer Services
  • Albuquerque, New Mexico
  • Brakes Repair
  • 24
  • REVIEW RATING 4/5

I took my Nissan Rogue to the Brake Masters on Coors NW for brake job. The replaced parts on all four wheels. I took my car in because it would vibrate a little when I braked. The brakes were not making any noise at all. I left the car with them and picked it up later that day. The next day the brakes were making a metal on metal loud sound. I took the car back and left it with them for... Read more

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  • Jan 14
  • Service Centers and Customer Services
  • Albuquerque, New Mexico
  • Fuel Pump
  • 43
  • REVIEW RATING 4/5

Albuquerque, NM. Took Ford Explorer there because it would not start. After $89 Diagnostic, was told it was the fuel pump.... Estimate OVER $1500! They wanted $850 just for the pump assy. + 49.99 for filter . Labor $250 to install pump and $89 to install filter?? REALLY? Looked on the internet and found that this job should cost 4-$500! I found a pump on autozone for $250 and filter for $12.99... Read more

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  • Jan 03
  • Service Centers and Customer Services
  • Phoenix, Arizona
  • Maintenance Special
  • 50
  • REVIEW RATING 4/5

I have taken my car to the Anthem, AZ Brake Masters for several years and always left feeling treated fairly. Last month(Dec.'15) I took car in for a $150 Maintenance Special for which I was billed $212. After questioning the Manager on the phone, and later in person, he reduced bill to $159. Before taking the car in I noticed a few drops of fluid on the garage floor and asked them to check it... Read more

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Took my 99 Tahoe in for the transom case they put in a used transfor case they didn't seal it right all the oil leaked out now I'm replacing it again. I paid 1500 the first time. It was only a year ago. I'm sure it's going to be at least that much this time. So disappointed. Add comment

We went to craig branch in las vegas for a 60000 service we were charged for parts that was not replaced when my husband open the engine he was surprise everything was not changed but they charged us..they are not honest..we were charged for $325 dollars ..this is a scam.. Add comment

  • Sep 20, 2014
  • Service Centers and Customer Services
  • Radiator Leak
  • 85
  • REVIEW RATING 3/5

I brought my vehicle in because anti freeze was leaking out of the upper radiator hose. I could not reach the clamp to tighten it so I brought my car there to have it put on a lift so it could be tightened. !0 minutes later, they shown me a major water pump leak where the anti freeze was pouring out. They cut open the water pump gasket and poked a hole in the upper radiator hose. A very... Read more

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Went in to take my mothers car to get an oil change and inspect ac on her 2020 Toyota corolla. Kirk Cleland the manager in the north Las Vegas Craig shop was rude because I asked about prices and acted as if I was asking for a hand out. I told him there was nothing nothing wrong with wanting to know the cost of the services. I was not rude, I simply stated a fact. Add comment

  • Aug 02, 2014
  • Service Centers and Customer Services
  • Los Angeles, California
  • Brakes And Oil Change
  • 144
  • REVIEW RATING 4/5

NEVER COME HERE! today i went in for simple oil change because of the $19.95 deal offered. I sat and waited (place had one other customer in it and only one other car in a bay) for half hour before they come out to show me all the things "wrong" with my car. (btw, when i was watching them drain my oil, it appeared they only drained out half as later they quickly filled the oil up, and yet again... Read more

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  • Jul 12, 2014
  • Service Centers and Customer Services
  • Tucson, Arizona
  • Radiator
  • 53
  • REVIEW RATING 3/5

RIP OFF!!! Poor customer service and over priced! Radiator cost is 150.00 yet they told us hoses etc had to be replaced - original quote 500.00 but walked out paying over 700.00 Worse business in this country - i'm going to report them to the better business beau I cannot stand liers nor cheats and the people working there are soulless and just out to make themselves money! I will never ever... Read more

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  • Jul 10, 2014
  • Service Centers and Customer Services
  • Milwaukee, Wisconsin
  • Automotive Service
  • 99
  • REVIEW RATING 4/5

Ben going to then Anthem Az. Brake Masters for years, went in today for a four wheel alignment because the guys did a great job in Dec . when they rebuilt the front end. after they got it in the air they called me to tell me that all 4 ball joints are bad and the typical scare tactic that my tie rod is going to fall off if I don't replace it. I told the new service manager that they had just... Read more

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