Brake Masters Complaints and Reviews

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Brake Masters
Main address: Field Support Center 85711 Tucson Arizona
1-800-888-5545, , http://www.brakemasters.com/kudosandcon.php
  • 34 complaints
  • $10.3K claimed losses
  • $302 average
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  • Aug 02
  • Service Centers and Customer Services
  • Los Angeles, California
  • Brakes And Oil Change
  • 27

NEVER COME HERE! today i went in for simple oil change because of the $19.95 deal offered. I sat and waited (place had one other customer in it and only one other car in a bay) for half hour before they come out to show me all the things "wrong" with my car. (btw, when i was watching them drain my oil, it appeared they only drained out half as later they quickly filled the oil up, and yet again... Read more

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  • Jul 12
  • Service Centers and Customer Services
  • Tucson, Arizona
  • Radiator
  • 11

RIP OFF!!! Poor customer service and over priced! Radiator cost is 150.00 yet they told us hoses etc had to be replaced - original quote 500.00 but walked out paying over 700.00 Worse business in this country - i'm going to report them to the better business beau I cannot stand liers nor cheats and the people working there are soulless and just out to make themselves money! I will never ever... Read more

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  • Jul 10
  • Service Centers and Customer Services
  • Milwaukee, Wisconsin
  • Automotive Service
  • 18

Ben going to then Anthem Az. Brake Masters for years, went in today for a four wheel alignment because the guys did a great job in Dec . when they rebuilt the front end. after they got it in the air they called me to tell me that all 4 ball joints are bad and the typical scare tactic that my tie rod is going to fall off if I don't replace it. I told the new service manager that they had just... Read more

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  • Jul 08
  • Service Centers and Customer Services
  • Albuquerque, New Mexico
  • Oil Change
  • 23

I went to Brake Masters for an oil change early in the morning when they had only a couple customers, and was told the oil change would take 20 minutes. I told them that was good, because I had just had a spinal fusion operation and was under medical restrictions to not stand or sit for longer than 30 minutes at most. Despite my clearly telling them of my medical condition, after the oil change... Read more

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  • Jul 01
  • Service Centers and Customer Services
  • Phoenix, Arizona
  • Car Service
  • 11

My daughter had her car serviced at Brake Masters on June 24th 2014. Her car had been over heating and the technician told her that her intake manifold gasket and thermostat needed to be replaced, costing 750.00... Four days later her car over heats again.. She took the car back in and now Brake Master is saying she needs a new radiator. My issue is Brake Master charged me a lot of money and the... Read more

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  • Mar 21
  • Service Centers and Customer Services
  • Los Angeles, California
  • Steering Pump Replacement
  • 1
  • 23

We took our car in for power steering pump replacement. They told us it wouldtake 2.5 hours and 3 hours later they call and tell us they need to keep it overnite. We said no you cant and why tell us just as you're closing. So they tell us to pick up the car a d pay for the labor because they have to put it bk together. Well if u can put it bk together then why cant u replace the part while... Read more

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  • Feb 06
  • Service Centers and Customer Services
  • Albuquerque, New Mexico
  • Wheel Balance Problem
  • 62

I took my son's 2011 HHR into Brake Masters at Coors and I-40 for a wheel balance problem. They said the vehicle needed Struts and shocks even though the car was practically new and had low mileage. I went ahead and had them installed for over $800.00 (now I realize the car probably didn't need Struts). I then took the car to another place to have new tires installed. They asked what I paid... Read more

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  • Aug 15, 2013
  • Service Centers and Customer Services
  • Kingman, Arizona
  • Roter Installation
  • 2
  • 39

They advertise to be Bendex Brake Installers. Over 60% of the cars that leave the Kingman, AZ store leave with the cheapest line of Autozone or O'Reilly's brake pads and you are still charged more than 3 times the cost if you bought them over the counter. Then once the brake pedal starts to vibrate from the cheap pads, they claim that you "warped" your rotors and for only half of the cost, they... Read more

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  • Aug 07, 2013
  • Service Centers and Customer Services
  • Brake And Roter Installation
  • 80

I went into Brake Masters on 10620 N. Scottsdale Road, Scottsdale, AZ on August 6th, 2013 with my brakes grinding. I was given a complimentary ride to work. After the salesman, Shea, had my 2003 Pontiac Aztek looked at he called with the news of what repairs were needed. I expected to hear that I needed new brakes & rotors. But then Shea proceeded to explain that left front hub bearing had... Read more

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  • Aug 01, 2013
  • Service Centers and Customer Services
  • Ford Ranger
  • 46

took my 2002 ford ranger to the bullhead city az store for a oil change I payed for the best I told them to rotate the tires too he said that was part of the servive and a 21 point look over well thay did the oil change and checked the air in all the tires but the spair did not take the tires off so thay did not rotate the tires did not check the brakes did not tell me the shocks where leaking... Read more

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